Information we collect.  We collect information from the following visitors on our website: (1) from those interested in requesting information or materials from ECFA; and (2) from those who purchase products. 
 
The information that we collect online includes: name, address, city, state, zip code, telephone number, email address, and, in the case of online purchases, credit card number and expiration date.

How ECFA uses this information.  ECFA uses your information to provide you with service. In the case of product sales, we use your information to complete a transaction. Credit card numbers are used only for donation or payment processing and are not retained for any other purpose. Credit card numbers are only kept in our files until the transaction is completed.

ECFA does not share personal information. ECFA never sells, rents, leases, or exchanges the information obtained online with other organizations. ECFA assures you the identity of all who contact us through this Web site will be kept confidential. Use of personal information will be limited to the internal purposes of ECFA.

ECFA's security policy. ECFA is committed to ensuring the security of your personal information. To prevent unauthorized access, maintain data accuracy, and ensure the proper use of information, we have established and implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

ECFA uses Internet Encryption Software, Secure Socket Layer (SSL) protocol when collecting or transferring sensitive data such as credit card information. Credit card information you enter is encrypted at your browser, sent over the public Internet in encrypted form, then de-encrypted at our server. Once we receive your credit card information, it is accessible only to a small number of trusted ECFA staff who have been specially trained in processing this information.

Refund/Return Policy  If you are not completely satisfied with your purchase, please return it (unused) within 60 days of the sale with a letter of explanation. Damaged products should be returned within two weeks of receipt of goods with a letter of explanation and the original receipt. Refunds will be given for each of the above scenarios if requested. Prices and availability subject to change on any product.